Will you cover me. Possibly the simplest reason to cancel your car insurance is because you no longer own it. If you’ve chosen to pay monthly you’ve been set up with our finance provider Creation. Date: Thu, 27 Mar 2014 20:29:52 +0000. Lancashire Titanic Museum, From: [email protected] At this point, the cancellation fee starts at £25. 1) On Thursday 27th Feb 2014, I was made aware that the January insurance payment had failed and I was therefore in arrears with the premium. Upon buying a new, 68 plate bike, just registered, I waited a week for delivery and then called and attempted to swap the bike out on my insurance. How about this then.. I’ve never even heard of GO SKIPPY yet they have taken £255.01 from my account!!! You should check your Go Skippy insurance policy documents for the terms and conditions of cancellation. Failure to do so will then require that the complaint together with a full report on your companys outrageous behaviour is passed over to the Financial Conduct Authority and Financial Services Ombudsman. Actually I am happy I need to get away from these complete idiots. as for there email address talk2usat gorobyou(skippy).com which i tried to send a message to it came back saying that the address was wrong even though i was replying to an email from them . Registered in England and Wales (No. Please ensure you have the bill payers permission before contacting a company on our website. See below for my list of complaints (Start from the bottom and read up). 1, asked to return all document, All documents returned to them 2, after hearing nothing 3 weeks later rang them, they said not received anything but could email a form to fill in and return. GOSKIPPY is the worst car insurance ever please don’t use them. You have stated that you have “amended my policy records accordingly”, and I can inform you now that I will be looking into this matter, and this extra totally unbelievable situation has been included in the case which will shortly be presented to the Financial Conduct Authority And Financial Ombudsman Service. If you need to make a payment, check your outstanding balance, or change your payment date, please visit their website at http://www.creation.co.uk or you can call them directly on 0289 026 7617. 3) On Wednesday 5th March, at 10.31pm I received a text message informing me that as of midnight Sunday 2nd March my car insurance had been cancelled due to “non payment of premium”. totally worst company ever they have taken over £200 pounds of my mother in insurance for car 2payments for late payment . Date: Tue, 1 Apr 2014 15:21:40 +0100. You claim to have “identified a Material Discrepancy” – you do not say what this is – but you are very happy to inform me that whatever you have done I have been charged an extra £60.12 for the privilege??? It specialises in motor vehicle insurance and currently operates under the trade names GoSkippy… Terrible customer service, rude, long hold times and passed from department to department. Effectively, GO Skippy have called myself and my bank liars – and once presented with the written proof that the payment had been made, the story suddenly changed to one of “We can not find that payment – it does not exist as far as we are concerned”. | goskippy.com | Read 41-60 Reviews out of 6,001 3, rang them 3 days later as no email, told it would get sent to me as not been sent. Still waiting for refund. GO ROBBERY SKIPPY shoudn’t exist. Contact information for GoSkippy with its free or geographic phone number. I am in the same situation, cancelled my insurance in the 14 days… Registered office: Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ. so i sent all the paper work i have from previous insurer and they said this wasnt satisfactory and i have 3 days to provide them with correct documentation or face another charge!!! Cancelled a policy 2 months ago and still waiting for my refund. Help” button and then go through the options. but if you phone to pay they are straight on the phone to take payment of you dont seem to have a problem with that line . I had to call up and request an email to be sent detailing to me the … I’ve asked the CS agent to transfer me to the complaints department but theysaid they don’t have a complaint department. They then tried to calculate the refund from that date not the date I had originally canceled it meaning less refund. If it’s practical, make sure that expensive tools and other equipment aren’t left in your van overnight. 5) I immediately contacted Go skippy, and dealt with customer advisor AW, who did his best to sort out the situation, but who was overruled by his superiors in trying to deal with the matter efficiently. … Otherwise scan or photograph the documents we've asked for … they cannot be trusted. 2) I immediately phoned Go skippy customer services and was advised by the female operator to make a bacs payment to cover the missing months premium, which I arranged to do, she provided me with the sort code and account number to make this payment (Information I was provided by your operator was Acc no 3******3 sort code 8****3) and I also arranged for a 3 day extension period on my insurance to allow this payment to take place. The worst company ever! 9, still waiting but tried ringing them twice and told the wait over half an hour, no wonder as no doubt other fed up customers are trying to contact them. My head hasn’t stopped spinning, they must be having a laugh if they think that I’m paying up without a fight! Thanks! You have the choice to cancel your Go Skippy insurance whenever you choose, but how much it costs to cancel Go Skippy insurance depends on the date that you cancel. They cant even do a simple thing of copying peoples details down correctly. My guess for why they undercut other insurers, and why they seem to be the best insurers to go with is because they know they’ll turn the tables once you’ve signed on the dotted line, however unfair it is. Tried cancelling policy after 2 months due to selling car. It was like a very bitter ex trying to get back at you. The amount that you have to pay to Go Skippy before you can leave depends on the status of your policy. You will only be able to get a pro-rata refund of premiums if you have not made a claim. A small refund was promised but I'm still yet to receive it several weeks later. Also nbHacker pointed out that if we were to rent our post code would change as well…, At CASS Industries we were using Microsoft’s free Hotmail / Outlook connector for our group ware solution, howecver Micro$oft pulled that plug […], Your Webmaster has the same goals as you do when it comes to your website: keeping the site running properly, current with […], If you have ever had to set up, manage, migrate or otherwise look after more than about three WordPress installs you will […], goskippy have just hung up on me half way thru a conversation. They are biggest fu…. At this point, the cancellation fee starts at £25. They sent 2 emails no letters no calls no texts. GoSkippy are crooked bastards. !realy bad company, you may call and get a policy but you will never make contact again cos if you have a problem it will be ignored and it will take more than 1 hr on hold then the phone will be put down on you!!!!! I foolishly decided to renew last week, when I tried to change my address I have had my policy cancelled, at a 50.00 charge. They require a copy of your licence to check the information given to them is the same on your licence, and because they are a bunch of idiots who don’t know how to used the DVLA automated telephone service or website to do the same. You’ll usually need to pay a standard amendment fee, generally between £15 and £30, on top of any changes to your premium. what an absolute joke of an insurance company. Pay a little but more from a reputable company, because you really do get what you pay for! CC: *********@ntlworld.com Rate GoSkippy Insurance’s value and service. I will certainly make it very widely known that your company should be avoided like the plague. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. I was told that a refund of over £400 was coming to me from the van policy. Mid-term adjustments processed on our Online Portal: £35.00. How do I cancel my car insurance with Sheila’s Wheels. GO SKIPPY ARE THE WORST INSURANCE COMPANY ON THE PLANET – AVOID THEM LIKE THE PLAGUE!!!!! 2. thumb_up Useful. 2, after hearing nothing 3 weeks later rang them, they said not received anything but could email a form to fill in and return. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Now because I see them quite often on my analytics, I thought I would have a look at them, as when it comes up to renewing Puff’s insurance (or Puff’s replacement) it could be cool to have my name, and my birth name on the insurance documents. 11) The amount of stress, hassle and sheer mind boggling frustration that this has placed me under is incalculable. While these may benefit you in the event of a claim, read the small print to help you decide if they’re really worthwhile. I recently too out insurance with go skippy,I hold a provisional licence ove what I made a mistake ove writhing in that I had for 2 years wen I had for 5 it was a genuine mistake on my behalf as I moved address and had to change licence ..anyhow go skippy are now cancelen my policy dis Friday the 14th October and due to dis now I cant seem to get cheap insurance by the month all the deposits are high plus go skippy are robbin my deposit I made with creation well most ove it anyone any suggestions I plan on doing my test soon, What a joke wanted proof of employment after a month of been insured with them ! 11) The advisor I dealt with agreed that I had done everything in my power to get the payment to Go Skippy, that it had been made on time and that the policy should simply be reinstated, but the manager he referred the matter to disagreed and declined to take such action. Even on a vehicle change they still hadn’t updated policy critical errors by then and we have to pay Check out what 9,986 people have written so far, and share your own experience. 8) I have lost the period of no claims bonus I was building up – my record effectively being put back to zero. ! It is based in Bristol but also has offices in Newcastle, Southampton, and South Africa. I don’t know if they know that what I live on/in is not a Mobile Home, Caravan, or a houseboat… but I suspect they won’t cover me as i live in a narrowboat. How long did it take to be refunded? Calls cost 7p per minute plus your standard network charge. You’ll have to pay £35 if you change your mind and decide to cancel during the 14 days. GoSkippy Insurance is arranged and administered by Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority (Firm Reference Number 477112). Same type of bullshit has happened to me. that should have set my alarm bells ringing and set my expectations from this company into minus figures, however that was just the start of this companies mess ups and 6 months on I don’t expect the latest issue to be resolved without involving the insurance ombudsman. Re your letter of the 28th March 2014 received today 1st April 2014- which I assume is an April Fools joke in very poor taste? I live in a Mobile Home. kep`t saying they have not received documentation they requested which was sent 3 time on the 14 got an email saying the payment had not arrived . The below administration fees apply to our car insurance policies: Mid-term adjustments prior to inception: £25.00. How do I change bank details , can’t find it anywhere on portal?? Wondering what was on their FAQ I had a quick gander, unfortunately they have three questions on the FAQ: We will not insure people living on Houseboats, in Caravans & in Mobile Homes unless permanently living there for at least 3 years with the same postcode. These are direct copies of emails I have sent to them. Unlike many insurance providers, Go Skippy charges a cancellation fee even if you cancel before the cover term begins. Think i been stung by this company too.. 3 times they hung up on me for tryin to add my missus on the policy… think i should cancell my policy within the 14 day cooling off period.. gonna charge £75 quid for this i beleive . Hi all,i’ve got a little time so I can’t write a lot. Check when the cover started and when it is due to expire to check the cancellation fee you’ll owe. It was like a very bitter ex trying to get back at you. Do you agree with GoSkippy Insurance’s TrustScore? and are cancelling my policy for a speeding ticket i got two years ago. Cancelling at renewal means avoiding the expensive cancellation fee. Simply call up the company your car insurance is with, tell them you no longer own the car and want it to be cancelled. Posted 20 Feb 2020. Subject: ADDITIONAL & FURTHER COMPLAINT re policy number *******C01 GoSkippy responded by slamming me with a £219.28 fee for cancellation et cetera. I do not think they even deserve one star. all I could say is pls, pls and pls again don’t waste ur money and time with this company [GO SKIPPY] They’ve cancelled my insurance within a month of buying it and ROBBED ME OFF £300 and more over,if u wanna speak to someone on the phone, there will be 45 minutes wait and once u get someone to speak to, they will hung up on u. What have I learned from this, I WISH I HAD NEVER CAME ACROSS THIS TOTAL ABYSMAL COMPANY, I will get my money back though I can assure you of that. Hi David, 1 hour of waiting for my call to be answered I was told that yes my documents were on my account & there was system error. Will you cover me? Cancelled insurance within 14 day cooling off period and they have charged a fee for doing so and have not yet refunded the premium (now 2+ weeks since cancellation). 1, asked to return all document, They cancelled my policy because they said they didn’t receive a proof of address a month before my renewal was due, they never asked for it. Go Skippy provides policies including car insurance, bike insurance, home insurance, travel insurance, and van insurance. GoSkippy is a trading style of Eldon Insurance Services Ltd. | Read 9,781-9,800 Reviews out of 9,986 Never reply to emails I have sent they never ring you back ! AVOID AVOID AVOID at all costs! It is most likely cheaper to wait until the cover term ends and then leave Go Skippy without renewing, rather than cancelling early. I paid for my policy upfront and was told the refund I'm due could take up to 28 days which is ridiculous. No way. Eldon Insurance Services Limited or simply Eldon Insurance is a British insurance broking and claims management company controlled by Arron Banks. Member of the Association of Independent Museums (AIM) As if that was not bad enough, my new insurers called to confirm my NCB with GoSkippy and they were told to do a proper check on me and other information regarding me was divulged which my new insurers did not ask for. | Read 2,281-2,300 Reviews out of 6,411 & there service is terrible when you have a complaint or have a question . 6) As I persisted in my attempts to get my policy reinstated, the story suddenly changed again, to one of the payment only arriving with creation finance on Wednesday 5th March – despite the absolute proof from my bank which shows the payment landing in the account details given to me by the Go Skippy advisor, at 11.34 am Saturday 1st March. I had a provisional licence and was covered by GoSkippy. Finance Provider. When you’re choosing insurance for your van, you’ll find that there’s a long list of optional extras. The cooling-off period is then the first 14 days of cover. they keeeped me waiting for over 30 mins while on hold and are very rude people, I got quoted a lot more by phone call but when I looked on line for a quote it was a lot cheaper but still not polite at all. Go back to top ↑. I have been at //skippy.org.uk for a while now, after posting about my eCar insurance problems, I started seeing more traffic for search terms such as: It seems that for Go Skippy Insurance I come up second in google to GoSkippy, who are according to their site: GoSkippy.com is a trading style of Southern Rock Insurance Company Ltd, which is authorised and regulated by the Financial Services Commission in Gibraltar. As a last resort, because it takes much longer, you can write a letter with the cancellation request and post it to Go Skippy. Hiden costs, poor customer service, they kept me on hold or kept transfering to other operator, every transfer took 30-40 minutes,after all this waiting i didn’t get answers to my questions. If you have made a claim, then your policy must be paid off in full. ?… I havent sent the credit application paperwork back to creation for my direct debit payments so i belive i am not tied into this joke of an insurance policy?? You’ll have to pay £35 if you change your mind and decide to cancel during the 14 days. 6, 9 days later and no cheque, what a surprise. How do I upload my requested documents? Provided the V5. My ADVISE is NEVER EVER USE THIS COMPANY . 7, Rang AGAIN.. Told all operators busy so explained the situation to someone who told me I’m a priority and would be called back as soon as possible. GoSkippy Insurance is a trading name of Somerset Bridge Insurance Services Ltd and are authorised and regulated by the Financial Conduct Authority, FCA no: 477112. Trustee of Burnley,Pendle,Rossendale Council for Voluntary Services, From: [email protected] They took my money and cancelled my policy while I was trying to deal with them. 5, told I’d receive a cheque within 5 working days. 3 times my proof of no claims & driving licence were sent to them & each time ii received an automated email response confirming my emails, yet only to have policy cancelled by Go Skippy because they claimed I hadn’t sent copy of my documents. Compare GoSkippy Insurance with other companies before you buy. Twitter. Stay away from Go Skippy car insurance. I've now passed my test, received my full license. They may look cheap on comparison websites but there's a reason for it! 6334001). One of the managers, Tommy Davids, told me he had actioned the refund and told me to check back in 10 working days. share Share . The anger and absolute rage I feel, at being treated in such a shoddy and pathetic way no words can even come close to describing. THEIVES! Bearing in mind that I have an ongoing complaint with your company, which is teetering on being passed on to the FInancial Conduct Authority and Financial Ombudsman Service, you can see why this latest situation is bordering on the script from a Carry On film. When your policy is up for renewl so you can pass this onto a new company I’d say stay away from finance companys and check your credit history. 9) I have been “blacklisted” for want of a better word, because I now have to state on any insurance quote that I have had a policy cancelled, this effectively massively increases the cost of my insurance – all through no fault of my own. Right bloody joke that place. Do you not think it would have been wise to contact me and let me know what this alleged discrepancy is – before taking the totally arbitrary decision to penalise me AGAIN with yet another extra charge? Go Skippy are so awful, once u get through the line is bad, you cant understand them. what the fuck are these people? Go Skippy is also likely to increase premiums at renewal. If we reach the point where this is necessary, I will also be seeking others throughout the country who have been similarly dealt with by your company and will be bringing a very strong spotlight to bear in the media on such activities.”, Nigel Hampson I live on a houseboat. This site is powered with software designed, developed and maintained by Open GI and PowerPlace. You should be able to transfer your No Claims Bonus to your new insurer if you did not make a Go Skippy claim. I refused to pay and asked for a refund on the change of address. They were not even able to perform a simply add driver to policy. After that, if you cancel at any time before the end of your minimum term, Go Skippy charges a £75 cancellation fee on top of premiums owed. I will go to the Ombudsman as i work myself in financial services! CC: ********@ntlworld.com The attitude and total disregard for one of your customers has been gob smackingly awful. Asked for a refund and was told after the charges and hidden costs I probably wouldn’t get anything back ! As if that was not bad enough, my new insurers called to confirm my NCB with GoSkippy and they were told to do a proper check on me and other information regarding me was divulged which my new insurers did not ask for. Joseph Searle. To do this, log into your Go Skippy account through their Online Customer Portal. © 2021 Skippy's Random Ramblings – All rights reserved, Powered by  – Designed with the Customizr Theme, If you like my website, please consider buying me a, The Random Thoughts of a Geek heading for Banbury, VMWare ESXi on a hp Proliant Gen 8 MicroServer, Minimum card transactions and why they suck, Aylsham Navigation (Bure River) Norfolk Broads, Task 22 - Live on a narrow boat for at least 6 months, Llangollen Arm of the Shropshire Union canal. Do you agree with GoSkippy Insurance’s star rating? I have 7 days or there charging me to cancel my policy. After that, if you cancel at any time before the end of your minimum term, Go Skippy charges a £75 cancellation fee on top of premiums owed. Go Skippy's service is appalling, and I would advice you not to use them. Read this guide to cancel Go Skippy Insurance. Avoid using this car insurance company- I've been driving my car for 6 weeks because goskippy cancelled my policy at the renewal stage because they wanted more monies! Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. If this situation is not rectified to my satisfaction, I will not hesitate to pass the matter on to the Financial Conduct Authority as an official complaint. The cooling-off period is then the first 14 days of cover. DONT USE YOU WILL REGRET IT !!!!! The company ignored the original request to pay in monthly instalments and then immediately began to threaten demands for immediate and whole payment in advance. Empty your van at night. No chance of getting hold of them on a Saturday or even a Friday afternoon … in fact you can’t get hold of them once you have payed ! Sway. This is why you should call Go Skippy as soon as you receive your renewal quote on 0344 840 6300 . “In regards this complaint I also inform you that I will be adhering to the national guideline principles and that you have a maximum of 8 weeks from the 27th March 2014 to rectify the situation to my satisfaction. Angry doesn’t even come close to how I feel right now. When I called they said it was an error and would reset my direct debit, however I never checked my bank and they hadn’t when I called they hadn’t even realised lol and my policy was still active. To: [email protected] They even made a mistake when i passed my test, got the car and even got the date wrong when i live in the uk, when i was born in uk. 4, 9 days later rang them and asked where my refund was, girl said the card was no longer in use and couldn’t refund to card, nice of them to let me know, funny I’m still using the card for purchases and no one else has had a problem with it. This insurance is administered in the UK on behalf of Southern Rock Insurance Company Ltd, by Eldon Insurance Services Ltd. Eldon Insurance Services Ltd are authorised and regulated by the Financial Services Authority. All documents returned to them You can either call Go Skippy on the phone to cancel your insurance policy or try to contact them online. And that’s because they’re honest, genuine and provide real first hand insight into what it’s like to have a policy with GoSkippy, which will hopefully help you to make a more informed decision about your next motorcycle insurance policy. 6 weeks disgusting disgusting worst service ever! I have encountered this when I was trying to get new cover as a result of all this happening – my premiums were in some cases over £3,000. Do you agree with GoSkippy Insurance’s star rating? Does anyone know why i need to send a copy of my liecence to them? Please supply digital copies (.pdf) if you have them. Firm reference number 477112. Their licence type, how long they’ve had it, and any DVLA-reported medical conditions or disabilities. 7) During this 4 days, as a result of being left with no insurance, I was unable to go to work, which being self employed has lost me slightly over £400 in lost earnings. on the 30th of jan they wrote a letter & sent it by post arriving on the 05/02/2015 saying from midnight on the 30th of jan they had cancelled because they had not received v5 yet . Your left on hold then the lines go dead ! outrageous behaviour by goskippy. After I lodge a complaint the call was listened to and the … My advice? Over a 4 day period, racking up repeated costly calls to go skippy’s 0844 number – calls which to date have cost me over £60.00 I got precisely no where, my policy remained cancelled, the “managers” refused to accept that the payment had been made on time – despite written proof from my bank CONFIRMING that it had indeed reached the account mentioned above at the time stated and WELL WITHIN the 3 day extension period.
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