Furthermore, in its 2019 Fastest Mobile Networks Canada report, PCMag validated that Canada’s major cities provide average LTE speeds that exceed those recorded on the 5G network of U.S.-based carrier Sprint. Our award-winning wireless networks are strengthened by globally unmatched fibre infrastructure that not only provides world-leading performance for Canadians at home, but also creates the backbone for a 5G-enabled wireless world by leveraging the incredible capacity of fibre in concert with the speed and reliability of Canada’s superior LTE networks. Since the program’s inception in 2013, we have generated nearly eight million engagements with Canadians, including hosting 250,000 Canadians in TELUS Wise workshops, thanks to our 400 highly committed, volunteer, TELUS Wise ambassadors. Home. TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless subscribers, 3.1 million wireline network access lines, 1.5 million high-speed Internet subscribers and 954,000 TELUS TV customers. As the leader in social capitalism, our diverse and inclusive team puts customers at the heart of everything we do. Annual + Sustainability Report 2019 (Online) Annual + Sustainbility Report 2019 (PDF) Telia Company's Annual Report 2018: Annual + Sustainability Report 2018 (Online) Annual + Sustainability Report 2018 (PDF) Telia Company's Annual Report 2017: Annual + Sustainability Report 2017 (Online) Annual + Sustainability Report 2017 (PDF) Telia Company's Annual Report 2016: Annual + Sustainability Report … In this regard, by the end of 2019, our team expanded our PureFibre coverage to approximately 70 per cent of our high-speed broadband footprint, on our way to 80 per cent coverage by the end of 2020. 2018 Form 10-K 841.2 KB. The Foundation amplifies the incredible youth-focused work of our 18 TELUS Community Boards, which have collectively contributed $78 million to 6,689 grassroots programs since 2005, helping more than two million young people each year. Moreover, by the end of 2019, TELUS had 50 per cent of total fixed broadband on fibre, approximately twice the average of OECD countries. Moreover, according to mobile user results collected by U.K.-based Opensignal, networks in Canada are just plain faster than our peers in Europe. This is the most attractive, long-standing and consistent dividend growth program in the global telecom sector. As a result of our team’s passion for giving back, in 2019, we met all six of our annual social targets. Telus Corporation has reached its limit for free report views. In 2019, we achieved the highest science center Membership participation and sales. Of the major Canadian providers, Bell Canada saw 5,879 complaints filed towards their services. The measured success from these activities is presented in . In this regard, our ongoing journey to put our customers first is a hallmark of our award-winning culture. Luminato acknowledges that the land on which we gather is the traditional territory of the Mississaugas of the Credit, In support of our data-rich world, in 2019, TELUS increased our fibre subscriptions by 36 per cent, exceeding the OECD average by nearly threefold. Adding ADT Canada to our TELUS family builds on our commitment to leveraging our globally recognized networks to improve the lives of Canadians and strengthen our communities by enhancing the safety and security of our customers’ homes and businesses. Telus International U.s.'s Annual Report & Profile shows critical firmographic facts: As he was installing Optik TV for a customer, Matt learned that her son had experienced health challenges, and gaming was one of the few pursuits he was able to enjoy with others. By way of example, by year-end 2019, your Company had supported 65,000 Canadians through our TELUS Connecting for Good initiatives. In this regard, through TELUS Wise, we are providing resources and tools to safeguard online security and privacy, and help youth rise above cyberbullying. “See how we fit campaign” • Completed market demand study and brand analysis • Participated in the First Flip The foundational steps taken in 2019 to create one of the top 10 most-worth-visiting science centres in the world are outlined in the pages of this annual report. Our industry-leading consolidated operating revenue and EBITDA were up 3.2 and 8.4 per cent, respectively. Read more. Pursuant to 18 U.S.C. Notably, external revenue increased by 5.9 per cent, while EBITDA was up 9.8 per cent. Annual Report 2019-20 begins in Section 4. with an account of the strategic . Mary Anne Moser In under a year, Babylon by TELUS Health has become Canada’s fastest-growing consumer virtual care service, amassing tens of thousands of users, while achieving a 4.9 out of 5 rating from our customers. He arrived to find the school, all three retail stores and most of the town’s residents without service. In its inaugural year, the Foundation provided $8 million to create a brighter future for vulnerable young people in Canada. At the time of writing this report, Spark is closed due to the novel coronavirus. Our team’s dedication to putting our customers first inspires consumers to choose TELUS, which, in turn, enables us to continue giving back to the causes that resonate with them. In 2019, Spark articulated a new aspiration, rallied around a clear common goal, and hooked its definition of success to the success of the community. Fuelled by a sense of purpose generated through the good that we do in our communities, in 2019, the TELUS team, once again, achieved an engagement level that placed us in the top 10 per cent of all large organizations worldwide. Click the button below to request a report when hardcopies become available. Financially, our targets for 2020 include growth in revenue of up to eight per cent and EBITDA of up to seven per cent, while we also expect robust growth in free cash flow, before taxes, of up to 33 per cent. (Source: “2019 Annual Report,” Telus Corporation, last accessed February 18, 2021.) Our assumptions for 2021 are set out in Section 9.3 TELUS assumptions for 2021 in the 2020 annual MD&A. These funds support our roads and bridges, public education, healthcare, cultural pursuits and national defence. of best practices and lessons learned from funded projects in the marketplace. Telus Corp (TU) SEC Filing 40-F Annual report for the fiscal year ending Thursday, December 31, 2020. When Robert mentioned the great work being undertaken by our TELUS Wise ambassadors, our customer immediately decided to share the program with her students. We are also the #MostGivingCompany in the world, with our team members and retirees contributing more than 1.4 million days of service since 2000. Importantly, these increases in 2019 also reflect the continuation of our dividend growth program, which is targeting annual growth of between seven and 10 per cent through 2022. In wireline, TELUS once again delivered industry-leading revenue, EBITDA and subscriber growth, backed by our proven and diversified product portfolio. A 24% growth since 2018, 2019 achieved 27,530 Members and Membership sales over $1.2 million. Guided by our philosophy – we give where we live – we are helping to build stronger and healthier communities. At the end of fiscal 2019, over 1.6 million Canadians called Freedom Mobile their wireless provider. Annual Reports. Reflecting our team’s unparalleled dedication to delivering a globally recognized customer experience, we continued our leadership in customer loyalty, achieving our sixth consecutive year of industry-leading postpaid wireless churn below one per cent. The latest report ran from August 1st, 2018-July 31st, 2019 and saw a 35% increase in complaints filed. We are connecting our fellow citizens to the people, opportunities and resources that matter most, ensuring equal access to technology and promoting its responsible use. When customers choose to do business with TELUS, they understand their loyalty is reciprocated through the positive social outcomes we support in our communities. Our strategy has enabled us to consistently return significant capital to our shareholders over the long term, while maintaining a robust balance sheet and simultaneously making generational capital investments in advanced broadband technologies that will ensure sustainable growth for years to come. TELUS’ commitment to delivering a world-leading network experience in communities from coast to coast was exemplified by our Installer, Martin, who serves remote villages often accessible only by bush plane or snowmobile. We provided 39,000 Canadians from low- income families access to low-cost, subsidized, high-speed internet; 3,900 youth aging out of foster care with a free smartphone and free data plan; 22,000 Canadians living on the streets access to mobile healthcare; and – new in 2019 – we equipped Canadians with physical limitations with customized assistive technologies that enable them to use their wireless devices independently. In addition, our TELUS International team is delivering next-generation solutions, including digital transformation, IT life cycle, advisory and digital consulting, risk management and back-office support. §1350, each of the undersigned officers of TELUS Corporation (“TELUS”) hereby certifies that to his knowledge, (a) the annual report for the period ended December 31, 2019 (the “Report”) fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934 and (b) the information contained in the Report fairly presents, in all material … 2019 ANNUAL REPORT Bryden Gwiss Kiwenzie and the ensemble of Maada’ookii Songlines Photos by Jeremy Mimnagh TORONTO’S INTERNATIONAL ARTS FESTIVAL JUNE 7-23 LUMINATO.COM. The 2019 TELUS Health Drug Data Trends and National Benchmarks . Indeed, in 2019, TELUS earned the top spot across all five major wireless network reports, including accolades from Opensignal, J.D. priorities which drove TELUS Fund’s activities in 2019-20. 2 These are non-GAAP measures and do not have standardized meanings under IFRS-IASB. Telus International U.s.'s annual revenues are $100-$500 million (see exact revenue data) and has over 1,000 employees. Driven by our relentless commitment to put customers first, as well as our consistent focus on profitable, high-quality subscriber growth, we led the wireless industry in lifetime revenue per subscriber, while delivering healthy wireless external network revenue and EBITDA growth of 1.6 per cent and 7.7 per cent, respectively. Report (TELUS Health report) comes just 100 days before this fall’s federal election. Values: Collaboration: Spark encourages debate and dialogue, embracing diverse perspectives. As confirmed by U.S.-based Ookla in its 2019 Speedtest Global Index, they are twice as fast as the wireless networks enjoyed in the United States. In 2019 alone, our team contributed $55 million and volunteered the equivalent of 152,000 days in our local communities, with more than 40,000 members of our TELUS family around the world participating in our annual TELUS Days of Giving. 1 Results for 2019 reflect the adoption of IFRS 16, and prior periods have not been retrospectively adjusted. 2019 Drug Data Trends & National Benchmarks Report. This represents our seventh year of EBITDA growth, a performance unrivalled among our global peers. As our Help Desk Specialist, Robert, was assisting a customer with a technical issue, he discovered she was a teacher who understood how damaging bullying can be, on the playground and online. In its 2019 report, titled The state of rural Canada’s Mobile Network Experience, Opensignal indicated that if rural Canada were a country, it would rank an extraordinary 12th in the world. Section 6 At TELUS, we know that our leadership in social capitalism is symbiotic with our leadership in business. These recognitions reinforce the superiority of our networks and the value of our ongoing capital investments in broadband technologies. 2020 results($ millions)2021 targets($ millions)Revenues and other income15,4638 to … We are connecting Canadians from coast to coast to the vital opportunities that underpin our social, educational and economic success, and differentiating ourselves from our global peer group along the way. 2017 Annual Report 1.1 MB. In 2019, we expanded our TELUS Wise workshops to the regions where we operate globally, including the Philippines, Bulgaria, Romania, El Salvador and Guatemala. Since then, our cash dividend to shareholders has more than doubled. When one such community was afflicted by an early spring ice storm that knocked out the landline service, and Martin’s usual route to work – a five-hour snowmobile trip – was rendered inaccessible, Martin took a three-hour flight and then boarded a helicopter to the community. This brought the total number of accepted complaints up to 19,287. Your Company realized strong operational and financial performance in 2019, including healthy revenue and EBITDA expansion in both our wireless and wireline product portfolios, in concert with robust customer growth across the business. Our track record of delivering on our shareholder-friendly initiatives is generating ongoing value for our investors. Thus the transformation starts under unexpected conditions. In addition to improving affordability and facilitating an enhanced customer experience on the path to 5G, your Company’s range of service offerings support ongoing profitable client growth, expanded bundling options and long-term financial performance, including significant cost efficiencies. 2019 Annual Report PDF Shaw Communications, Inc. does not currently have any hardcopy reports on AnnualReports.com. In addition, we delivered healthy cash flow expansion, as reflected by 12 per cent growth in our free cash flow before income taxes. In addition, having surpassed our 2020 goals in energy and greenhouse gas reduction in 2019, we will focus on procuring 100 per cent of our electricity requirements from renewable sources by 2025, enabling our operations to be net carbon neutral by 2030 and attaining a 50 per cent improvement in energy efficiency over 2020 levels by 2030. 2019 Annual Report. Importantly, we extended our global leadership as the pre- eminent social capitalism company through the progression of the TELUS Friendly Future Foundation. TELUS annual report 2019 | TELUS As the leader in social capitalism, we are using our technology and culture to serve a greater purpose and enable remarkable outcomes for all our stakeholders – our customers, communities, investors and team members. We continued to build on our legacy of providing investors with the industry’s best multi-year dividend growth program, announcing two dividend increases throughout the year – the 17th and 18th since we established our first three-year program in 2011. Since 2000, TELUS, our team members and retirees have contributed $1.3 billion, through philanthropy and volunteerism. Learn how we are using our technology and culture to serve a greater purpose for all our stakeholders – our customers, communities, investors and team members. 2018 Annual Report . Notably, the subscriber performance drove Wireless service revenue 23% higher year-over-year to approximately $694 million. The TELUS Fund’s first step after receiving the 2016 Policy was to revisit its We are exceeding our customers’ growing mobile needs with increasing network speeds, capacity and coverage, and offering innovative broadband services with our home solutions. Opensignal further confirmed that Canada, with its 10 million square kilometres, has the second fastest wireless network in the world, behind only South Korea – a country that is 1/100th the size of Canada and has already deployed widely 5G technology. We will also support 125,000 Canadians, by year-end, through our Connecting for Good programs, and empower 70,000 Canadians with TELUS Wise digital literacy workshops. Power, PCMag, Ookla and Tutela. 2019 Form 10-K 954.6 KB. (See More Telecom Services - Domestic Companies). We have begun. Each report includes FAQs, executive leadership team and board of directors profiles, committee reports and more. Collectively, the TELUS family will contribute $55 million to charitable organizations and fundraise $3 million for the TELUS Friendly Future Foundation. For details, see Note 2 of the Consolidated financial statements. Supported by our caring culture, and using innovative tools and automation, our highly engaged TELUS International team members moderate content for global companies by identifying inappropriate material that should be removed from the internet, including spam and fake accounts, empowering customers to stay safe in a rapidly expanding digital world. We know that Canadians want to do business with organizations that share their values and put them first. Moreover, in 2019, we were the only Canadian carrier to deliver positive wireline customer growth with a strong 176,000 net client additions. These investments have contributed to our country being repeatedly recognized as having the fastest wireless networks in the world. TELUS continues to be a leader in shareholder returns. As the leader in social capitalism, we are committed to putting our customers first. ANNUAL REPORTS PROVIDE AN OPPORTUNITYto reflect on accomplishments of the previous year, and 2019 was a significant year of growth and transformation for the Calgary TELUS Convention Centre (CTCC). Telus was not far behind with 1,610. Robert’s ability to do well by our customer, while also promoting good in our communities through TELUS Wise, exemplifies our team’s commitment to putting our customers and communities first. Inspired by our successes in 2019, we are embracing the new decade with an unrelenting desire to make the world better through social capitalism, as reflected in the community giving, social impact and financial targets we have established for the year. TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with Finally, in a world where tax morality is paramount, your Company has paid more than $43 billion in total tax and spectrum remittances, since 2000, to our federal, provincial and municipal governments. Review information on our leading corporate governance practices, executive compensation philosophy and our upcoming virtual-only annual meeting. See how sustainability is embedded into our core business strategy and how we are helping to build a more sustainable world for future generations. We are also providing secure and reliable cloud-based data services for businesses and enabling better healthcare outcomes through technology innovation at TELUS Health. Compare this 40-F Annual Report to its predecessor by reading our highlights to see what text and tables were removed , ... 40-F Annual Report February 2019; 40-F Annual Report February 2018; These three innovative programs provide greater value, simplicity and transparency to Canadians than ever before. Together with our acquisition of Akira – a virtual care platform targeting insurers and employers – which covers more than 500,000 lives, we are well positioned as the leading provider of virtual care technology in Canada, truly making a meaningful difference in the lives of Canadians. At TELUS specifically, we have continued to receive recognition every year over the last three years, or more, in respect of network excellence. Our team’s deeply embedded desire to create positive social outcomes underscores our commitment to leveraging our technology to bridge digital divides and keep our citizens safe, healthy and connected. 2015 Form 10-K … Since 2000, we have invested more than $181 billion in network technology, infrastructure and operations, and we are poised to invest prudently another $40 billion into our country over the next three years. In the national report, TELUS ranked number one in Canada, achieving record-breaking 4G download speeds of 75 Mbps, beating South Korea’s 5G network at 58.7 Mbps. Through this unwavering commitment, we intend to continue earning the right to make the capital investments necessary to support our wireline broadband ambitions and our path to 5G, while making the social investments necessary to deliver on our promise of a friendly future for all. Vision: Visitors and the community are transformed by a culture of curiosity, risk-taking and problem solving. Our diverse and inclusive team is equally passionate about leveraging our core business to make the future friendly for citizens around the world. For example, in 2019, we expanded our TELUS SmartHome Security solutions with the acquisition of ADT Canada. 2015 Annual Report 1.7 MB. For most Canadians, the pre-election period is a time to understand the key issues, policy positions and promises TELUS International’s fourth quarter and full-year 2020 results include the Competence Call Center (CCC) acquisition, effective January 31, 2020, and the … Furthermore, the Economist recognized Canada as being number one in affordability out of 100 countries across the globe. At TELUS, our global leadership in social capitalism involves leveraging our technology, culture and talent to enable meaningful outcomes for all of our stakeholders – our customers, communities, team members and investors. This is reflected in our world-leading results in team engagement, customer outcomes, financial results and shareholder value creation. In this vein, our team’s dedication to our customers was, once again, reflected in our efforts to further augment the speed, reliability and coverage of our world-leading broadband networks. Get the latest updates on Canada’s fastest-growing national telecommunications company, including information on TELUS financial reports such as annual reports, information circular, annual information form and quarterly reports. In 2019, TELUS Health continued to drive growth while enabling better health outcomes through the provision of innovative clinical, pharmacy, workplace benefits and consumer solutions. Additionally, in 2019, our wireline network was recognized as providing Canada’s number one Netflix streaming and best Wi-Fi experience in the country, and TELUS was named the best gaming internet service provider for 2020, among all major ISPs in Canada, by PCMag.