onkaparinga council complaints

Members of the South Australian Parliament, Members of the South Australian judiciary, Any person wishing to provide information in accordance with the. Contact us. Information about making a Public Information Disclosure can be obtained via: Public Interest Disclosure Guideline.pdf(PDF, 182KB), P +61 8 8384 0666 A person can make a complaint by: you made a complaint but the council is taking months to respond; the council says it’s fixed the problem, but you’re still not satisfied; the council has made a decision that you think is unfair. We are working with Adelaide Hills Council and there is community support for those impacted by the fire. Open side Menu. Onkaparinga Council was charged with causing environmental harm by the Environment Protection Authority after treated sewage water damaged … Kiosk is closed until further notice. In an internal review Council will examine the process by which the original decision was made. Cherry Gardens bushfire recovery. A Code of conduct for employees is prescribed in Schedule 2A of the Local Government (General) Regulations 2013 which governs the conduct of employees in relation to the receipt of gifts and benefits. Our purpose is to help our communities be aware of the decisions of Council and the views of those who represent us on Council. Complaint management The City of Onkaparinga is committed to enhancing customer satisfaction by creating a customer focussed environment that is open to feedback including complaints, and sees them as an opportunity to correct practices and procedures where warranted as well as resolve the matter. The new Act focuses on the disclosure of information and encourages and facilitates 'appropriate disclosures' of certain information in the public interest by ensuring proper procedures are in place for making and dealing with disclosures, and providing protection to people who make these disclosures. The City of Onkaparinga is South Australia’s largest metropolitan council and one of the state’s fastest growing areas, with more than 170,000 residents living and working across an area of 518 square kilometres. An informed community is an empowered community. I’m pleased to say Council has approved our new Community Plan 2030. 251 likes. Home; Payments and permits Sub-menu. The plan guides our work, making sure we focus on what matters most and what will best serve our communities now and into the future. There are some other limits on what the Ombudsman can do. The Council considers internal reviews against the Council’s customer complaint policy. Information that raises a potential issue of corruption, misconduct or maladministration in public administration. Kaurna acknowledgement The name 'Playford' comes from the recognition of Sir Thomas Playford, who played a part in the development of the area, and was South Australia's premier from 1938-1965. Council meetings are held once a month. Licensing is required when an activity has the potential to have a significant or widespread impact on the environment. City of Onkaparinga By-law number 6: 'Foreshore By-Law 2016' was approved by Council at its meeting of 14 June 2016. Onkaparinga Council cancels Australia Day fireworks following community complaints. A POPULAR Aldinga cafe has won the right to continue playing live music after a two-year “Goliath battle” over noise complaints. The Ombudsman has the power to conduct an external review of the decision. The City of Onkaparinga is located on Adelaide's southern fringe, between 25 and 40 kilometres from the Adelaide CBD. be made in writing to Council’s Chief Executive Officer at one of the following: be made within six calendar months of the date of the decision the subject of the internal review (subject to the discretion of the Chief Executive Officer); provide full details of the decision the subject of the internal review including the: date of the decision;details of the person or body that made the decision; provide your name and contact details; and, comply with Council’s internal review of councils decisions S270 procedure. We apologise for any inconvenience. Search. Onkaparinga Council Watch. Your identity will only be made known to those involved in the investigation whilst resolving the complaint. The region is located on the southern fringe of South Australia’s capital city Adelaide, between 25 and 40 kilometres from the CBD. The City of Onkaparinga is committed to enhancing customer satisfaction by creating a customer focussed environment that is open to feedback including complaints, and sees them as an opportunity to correct practices and procedures where warranted as well as resolve the matter. Offering Transperancy and accountability within the City of Onkaparinga Completing the online request form below. Search. The complaint will not be revealed or made public by the council, except where required by law. Both of these codes are to be read together and will be considered as one for the purposes of the resolution of external grievances and complaints administrative procedure. How does the council deal with noise complaints? For information on who can help with which types of noise or report a noise problem, visit our noise section. The City of Onkaparinga acknowledges the Kaurna Nation and its people as the traditional owners and custodians of the land in the area now known as the City of Onkaparinga, and pays respect to Elders past and present. City of Onkaparinga - Volunteer Opportunities Did you know that over 550 people volunteer their time and energy to support many of our programs and services? Local government had only been introduced in South Australia in 1852, and only the City of Adelaide (1852) and District Council of Mitcham (12 May 1853) had been created earlier. Customer complaints policy (115K) While anyone can make a disclosure of public administration information only public officers who make an ‘appropriate disclosure’ of public administration information are eligible for the protections provided by the PID Act. E mail@onkaparinga.sa.gov.au, Postal: PO Box 1, 4 talking about this. Contact us. You may apply for an internal review of a range of decisions including (but not limited to) a policy, procedure, service or fee. While anyone can make a disclosure of public administration information only public officers who make an ‘appropriate disclosure’ of public administration information are eligible for the protections provided by the PID Act. If you have previously submitted a request via our Online enquiry form and have not received a response for over one week, please send us an email with your reference number (which you should have received in an automatic email), and we can follow it up. Council endorsed the Management of Vehicle Compliance on Protected Foreshore Areas action plan on 1 December 2020 - to be implemented over summer and ongoing.. Background. Our environmental health team works to address the physical, chemical, biological and social factors that impact on human health. We are working with Adelaide Hills Council and there is community support for those impacted by the fire. A public officer is defined under the Independent Commissioner Against Corruption Act 2012 and include: To assist the community in understanding the new protections, the following links to fact sheets are provided: Council will be developing its own policy and procedures shortly. There are some complaints which may be more properly dealt with by another process. Noarlunga Centre SA 5168. Information about making a Public Information Disclosure can be obtained via: Public Interest Disclosure Guideline.pdf(PDF, 182KB), P +61 8 8384 0666 Completing the online request form below. History. Skip to main content. You will be informed about the progress of the internal review and will be advised in writing of the outcome of the internal review procedure. 2,370 Followers, 676 Following, 22 Posts - See Instagram photos and videos from City of Onkaparinga (@cityofonkaparinga) Postal Address: PO BOX 1, Noarlunga Centre SA 5168 The Onkaparinga Active Community Network (OACNET) is a network of sport, recreation and leisure providers working together with government to increase the numbers of people participating in active pastimes. A Code of conduct for employees is prescribed in Schedule 2A of the Local Government (General) Regulations 2013 which governs the conduct of employees in relation to the receipt of gifts and benefits. Resolution of external grievances and complaints - administrative procedure(PDF, 355KB). The City of Onkaparinga is divided into six wards. Open side Menu. Under the new Act two types of information can be received. Offering Transperancy and accountability within the City of Onkaparinga The council was gazetted on 2 June 1853, on the same day as East Torrens and Hindmarsh. A review is not available where: Council will consider the availability of internal review on a case by case basis and against the Council’s internal review of councils decisions S270 procedure. A public officer is defined under the Independent Commissioner Against Corruption Act 2012 and include: To assist the community in understanding the new protections, the following links to fact sheets are provided: Council will be developing its own policy and procedures shortly. Nothing prevents a person from making a complaint to the Ombudsman at any time under the Ombudsman Act 1972. It repeals and replaces the Whistleblowers Protection Act 1993. All complaints received by us will be treated seriously and complainants treated respectfully. The City of Onkaparinga is committed to reducing the amount of waste that goes to landfill, from both domestic households and council operations. Noarlunga Centre SA 5168. The City of Onkaparinga has temporarily taken responsibility for operating the O’Sullivan Beach boat ramp. The City of Onkaparinga is committed to enhancing customer satisfaction by creating a customer focussed environment that is open to feedback including complaints, and sees them as an opportunity to correct practices and procedures where warranted as well as resolve the matter. We are also encouraging those participating in events with council or on council land, to consider using alternatives to balloons. The Public Interest Disclosure Act 2018 came into operation on the 1 July 2019. Moreover, the City of Onkaparinga recently addressed SAPOL regarding their ‘Organisational Reform police station reviews’. Our Community Ranger team assist the dog owner to resolve the noise complaint. Both of these codes are to be read together and will be considered as one for the purposes of the resolution of external grievances and complaints administrative procedure. To reduce damage to wildlife and natural spaces, the City of Onkaparinga is no longer using balloons at council-hosted events. The District Council of Onkaparinga was a local government council of South Australia from 1853 to 1997.. History. Members of the South Australian Parliament, Members of the South Australian judiciary, Any person wishing to provide information in accordance with the. Resolution of external grievances and complaints - administrative procedure(PDF, 355KB). Onkaparinga Food Security Collaborative, Onkaparinga Hills. Council will follow the escalation stages shown below. Our volunteers come from all walks of life—business people, community leaders, students, parents and retirees. Under the new Act two types of information can be received. Click here to see the latest information about the bushfire recovery. Close this announcement. Home; Payments and permits Sub-menu. Civic Centre: Ramsay Place Noarlunga Centre 5168. The City of Onkaparinga Estimated Resident Population for 2019 is 172,938, with a population density of 3.34 persons per hectare. It maintains that ‘the structure was over specified and far and beyond end users needs’. The City of Onkaparinga is located on Adelaide's southern fringe, between 25 and 40 kilometres from the Adelaide CBD. Customer complaints policy The City of Onkaparinga is committed to enhancing customer satisfaction by creating a customer focussed environment that is open to feedback including complaints, and sees them as an opportunity to correct practices and procedures where warranted as well as resolve the matter. Email: mail@onkaparinga.sa.gov.au The internal review may or may not result in the disputed decision being reconsidered or overturned. Home City of Onkaparinga - Mid Coast Ward Councillor (1 vacancy) Due to the resignation of a member of the Council, a supplementary election was held to fill the vacancy for Councillor for Mid Coast Ward. The Ombudsman has the power to conduct an external review of the decision. Click here to see the latest information about the bushfire recovery. Culture. Close this announcement. 2 talking about this. We are working with Adelaide Hills Council and there is community support for those impacted by the fire. Complaints against a Councillor or the Chief Executive Officer should be directed to the Mayor, Review of a Freedom of Information determination may be referred to the Ombudsman, Insurance claims will be referred to the Local Government Mutual Liability Scheme, Decisions made under legislation that have their own prescribed appeal procedures (for example appeals under the, Objections to property valuations should be referred to the Valuer General’s office, Appeals against orders made pursuant to s254 of the, alternative statutory processes are available to review or challenge the decision under particular legislation (for example the. For example: An internal review is a process established under section 270 of the Local Government Act 1999 that enables any person affected by a decision to seek an internal review of the decision of the Council, Council employee or other persons acting on behalf of the Council. Since 2006 there has been a three bin collection system (general rubbish, recyclables, and green waste) in use to minimise waste and maximise reuse and recycling. The complainant is a member of the Onkaparinga Residents Association Council Watch Inc., which became concerned about a council decision to construct a toilet on the Willunga Golf Course in 2008. It contends that the process followed for this project was ‘seriously flawed and unprofessional’. It repeals and replaces the Whistleblowers Protection Act 1993. Your identity will only be made known to those involved in the investigation whilst resolving the complaint. Parliament has intended that the legislation, under which the decision was made, should be the sole source of any rights for any review or challenge of the decision. Ramp can still be access with a permit. You will be informed about the progress of the internal review and will be advised in writing of the outcome of the internal review procedure. The internal review may or may not result in the disputed decision being reconsidered or overturned. Skip to main content. We apologise for any inconvenience. be made in writing to Council’s Chief Executive Officer at one of the following: be made within six calendar months of the date of the decision the subject of the internal review (subject to the discretion of the Chief Executive Officer); provide full details of the decision the subject of the internal review including the: date of the decision;details of the person or body that made the decision; provide your name and contact details; and, comply with Council’s internal review of councils decisions S270 procedure. An application for internal review will be considered within 21 days of receipt of the application, however, in some circumstances it may take longer. When required, the dog owner may be served a Control (Barking Dog) Order to engage a … Nothing prevents a person from making a complaint to the Ombudsman at any time under the Ombudsman Act 1972. The new Act focuses on the disclosure of information and encourages and facilitates 'appropriate disclosures' of certain information in the public interest by ensuring proper procedures are in place for making and dealing with disclosures, and providing protection to people who make these disclosures. Ramp can still be access with a permit. Barking dog complaints are managed by our Community Rangers team. Email: mail@onkaparinga.sa.gov.au The City of Onkaparinga has temporarily taken responsibility for operating the O’Sullivan Beach boat ramp. These are: Anyone can make an ‘appropriate disclosure’ of environment and health information. In an internal review Council will examine the process by which the original decision was made. It adopted the City of Onkaparinga name from 22 December 1997. Postal Address: PO BOX 1, Noarlunga Centre SA 5168 Complaints against a Councillor or the Chief Executive Officer should be directed to the Mayor, Review of a Freedom of Information determination may be referred to the Ombudsman, Insurance claims will be referred to the Local Government Mutual Liability Scheme, Decisions made under legislation that have their own prescribed appeal procedures (for example appeals under the, Objections to property valuations should be referred to the Valuer General’s office, Appeals against orders made pursuant to s254 of the, alternative statutory processes are available to review or challenge the decision under particular legislation (for example the. The Ombudsman doesn’t deal with complaints about police, judges or employment issues. If you have previously submitted a request via our Online enquiry form and have not received a response for over one week, please send us an email with your reference number (which you should have received in an automatic email), and we can follow it up. Information that raises a potential issue of a substantial risk to the environment or to the health and safety of the public generally or a significant section of the public. The City of Onkaparinga has also developed a code of conduct for employees, which sets out broader behavioural expectations for all employees. Complaints are received through our call centre, service desks and online lodgement through our website. The complaint will not be revealed or made public by the council, except where required by law. The Public Interest Disclosure Act 2018 came into operation on the 1 July 2019. All complaints received by us will be treated seriously and complainants treated respectfully. The City of Onkaparinga acknowledges the Kaurna Nation and its people as the traditional owners and custodians of the land in the area now known as the City of Onkaparinga, and pays respect to Elders past and present. Home; Payments and permits Sub-menu. There are some complaints which may be more properly dealt with by another process. Internal review of council decisions s270 procedure(PDF, 493KB). Parliament has intended that the legislation, under which the decision was made, should be the sole source of any rights for any review or challenge of the decision. Internal review of council decisions s270 procedure(PDF, 493KB). The City of Playford is a local government area of South Australia in Adelaide's northern suburbs. 913 likes. For example: An internal review is a process established under section 270 of the Local Government Act 1999 that enables any person affected by a decision to seek an internal review of the decision of the Council, Council employee or other persons acting on behalf of the Council. Online enquiry; Phone; Email; Pay online; Home - City of Onkaparinga - Logo Open Search. Council will follow the escalation stages shown below. Property information searches (Section 7 & 187 Certificates), Lodge an application - Prior to 19 March 2021, Regulated / significant trees and native vegetation, 14˚ South - Enterprise, Community & Cultural Hub, Hard waste & mattress collection bookings, Onkaparinga Youth SALA Mentorship Program 2021, Food business and food event notification, Standard terms and conditions of purchase, Arts and Cultural Development Strategic Management Plan 2021-26, Healthy Active Lifestyles Onkaparinga (HALO), Onkaparinga Active Community Network (OACNET), Mayor's Christmas Light Display Competition, Elected Members Code of Conduct and Registers, COVID-19 Community Wellbeing and Resilience Grant, Minor Capital Works and Facilities Grants, Sport and Active Recreation Donation Program, Fact Sheet for the South Australian Community, Fact Sheet for the South Australian Public Officers, Office of the Commissioner for Public Sector website, Visiting one of council's customer service offices. Information that raises a potential issue of a substantial risk to the environment or to the health and safety of the public generally or a significant section of the public. The City of Onkaparinga will continue to work with SAPOL on crimes related to local government, particularly with the City of Onkaparinga’s Community Safety and Asset Protection teams to ensure the community feels safe and is safe. An application for internal review will be considered within 21 days of receipt of the application, however, in some circumstances it may take longer. Civic Centre: Ramsay Place Noarlunga Centre 5168. Kaurna acknowledgement The City of Onkaparinga has also developed a code of conduct for employees, which sets out broader behavioural expectations for all employees. Click here to see the latest information about the bushfire recovery. Online enquiry; Phone; Email; Pay online; Home - City of Onkaparinga - Logo Open Search. Ombudsman SA is completely independent and investigates complaints about South Australian government and local government agencies, conducts freedom of information reviews, and supports and monitors the implementation of the Information Sharing Guidelines. Skip to main content. These are: Anyone can make an ‘appropriate disclosure’ of environment and health information. Property information searches (Section 7 & 187 Certificates), Lodge an application - Prior to 19 March 2021, Regulated / significant trees and native vegetation, 14˚ South - Enterprise, Community & Cultural Hub, Hard waste & mattress collection bookings, Onkaparinga Youth SALA Mentorship Program 2021, Food business and food event notification, Standard terms and conditions of purchase, Arts and Cultural Development Strategic Management Plan 2021-26, Healthy Active Lifestyles Onkaparinga (HALO), Onkaparinga Active Community Network (OACNET), Mayor's Christmas Light Display Competition, Elected Members Code of Conduct and Registers, COVID-19 Community Wellbeing and Resilience Grant, Minor Capital Works and Facilities Grants, Sport and Active Recreation Donation Program, Fact Sheet for the South Australian Community, Fact Sheet for the South Australian Public Officers, Office of the Commissioner for Public Sector website, Visiting one of council's customer service offices. Click here to see the latest information about the bushfire recovery. A review is not available where: Council will consider the availability of internal review on a case by case basis and against the Council’s internal review of councils decisions S270 procedure. council appointed elected member liaisons policy (PDF, 146KB) council informal gatherings policy (PDF, 274KB) customer complaints policy (PDF, 244KB) Disposal of council and other assets policy (PDF, 238KB) elected member allowance benefits and support policy (PDF, 125KB) elected member allowance benefits and support procedure (PDF, 252KB) Offering Transperancy and accountability within the City of Onkaparinga Online enquiry; Phone; Email; Pay online; Home - City of Onkaparinga - Logo Open Search. The EPA’s role is to ensure that licensed premises (such as factories or businesses) are operating in accordance with the Act. Council is made up of 13 elected members, including the Mayor. April 2020: Northern Adelaide Local Health Network – Investigation of agency’s handling of a Freedom of Information Act application March 2020: Department for Education – investigation into the department’s handling of student absences and communication about student transfer – Statement on Investigation (English) Department for Education – investigation into the department’s handling of student absences and communication about student transfer – Statement on Investigation (Arabic) January 2020: City of … Contact us. If the circumstances show your complaint would be more appropriately handled at a higher level it will be referred to a more senior officer within that department. Feedback and complaints Arrow; Freedom of Information Arrow; Public Interest Disclosure Arrow; Employment Arrow; Contact Us Arrow; Home » Elections. Kiosk is closed until further notice. The City covers an area of… We are working with Adelaide Hills Council and there is community support for those impacted by the fire. E mail@onkaparinga.sa.gov.au, Postal: PO Box 1, Close this announcement. The council was formed on 1 July 1997 as the City of Happy Valley, Noarlunga and Willunga from the amalgamation of the former City of Happy Valley and City of Noarlunga with part of the District Council of Willunga. If the circumstances show your complaint would be more appropriately handled at a higher level it will be referred to a more senior officer within that department. Open side Menu. Information that raises a potential issue of corruption, misconduct or maladministration in public administration. The Council considers internal reviews against the Council’s customer complaint policy. Search. You can also view the Community Plan 2030 - On a Page. You may apply for an internal review of a range of decisions including (but not limited to) a policy, procedure, service or fee.